CSense Support
Comprehensive email, telephonic or remote support for all registered clients.
CSense Systems, together with our worldwide distribution and sales partner network, provides comprehensive support for all registered clients.
Email support:
CSense email support is handled by an automated email response and CRM system. On emailing csense.support@csensesystems.com, the email is logged as a new support ticket and an automated response immediately acknowledges receipt of the new request.
A unique support ticket number is assigned to the new request and all subsequent related correspondence should quote this ticket number in the subject line.
Support tickets are closed by CSense when the issue is resolved, and ticket holders are notified. Tickets can be re-opened by either replying to the original ticket response, or quoting the same ticket number in a new email.
Remote support:
CSense Systems may require the configuration and or availability of required infrastructure in order to provide remote support for critical support requests. The configuration and option to provide remote support will be handled on a case by case basis.
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Overview 
